Frequently asked questions
Everything about delivery, orders, payment and our guarantee. Choose a topic below.
We deliver throughout the United Kingdom. We don't ship outside the UK at present, though it's something we review regularly.
Delivery is free on every order, with tracking included. There is no minimum spend and nothing further to pay at the door.
We prepare and dispatch orders within 1 to 3 working days, Monday to Friday. Delivery then takes 7 to 14 working days.
You'll receive an email confirming dispatch, with your tracking number inside it. If you can't see it, do check your spam or junk folder.
Go to our Track My Order page and enter your order number — it begins with BH- and is in your confirmation email.
Usually not. Tracking can sit still for a few days between scans, and it moves again on its own. If your parcel hasn't arrived within 14 working days of dispatch, write to us at help@beehomie.com with your order number and we'll chase the carrier for you.
Please check with your neighbours and anywhere your carrier might leave a parcel safely, as it often turns up within a day. If three working days pass and it still hasn't appeared, email us at help@beehomie.com and we'll take it from there.
You have 30 days from the day your order arrives to send an item back for a full refund. The item needs to be unused, unwashed and in its original packaging. Items intended for intimate use cannot be returned, for hygiene reasons.
Email help@beehomie.com with your order number and a line about why the item isn't right. We'll reply with the return address and talk you through it.
Return postage is paid by you, except where the item arrived faulty or we sent the wrong one — in that case we cover it.
We've taken paper out of our parcels deliberately. Everything you need comes by email instead, which saves a surprising amount of paper across a year's orders.
Write to us anyway. Send your order number and tell us what happened — we're not obliged to accept a late return, but we look at each one properly and we often can help.
Once your return reaches us and we've checked it over, your refund is issued within 14 days to your original payment method.
Choose your item, select the colour or size if there is one, and click Add to Cart. When you're ready, click Checkout, fill in your delivery details, enter any discount code, and place the order. A confirmation email follows within minutes.
It's generated the moment your order goes through and it's at the top of your confirmation email. It begins with BH- and has at least five digits.
Look in your spam and junk folders first, as automated emails often land there. If nothing has arrived 20 minutes after ordering, email help@beehomie.com and we'll resend it.
Yes, if you tell us within 12 hours of placing it, while it's still with our packing team. After that it's already being prepared and we can't alter it.
To add an item or change the delivery address later, you'll need to place a new order.
Write to us straight away. If the parcel has already gone, the carrier will usually return it to us and we can send it out again, though an order lost through an incorrect address can't be refunded.
Some orders travel in more than one parcel and arrive a day or two apart, so it's worth waiting to see if the rest follows. If it doesn't, email us within 7 days of delivery with your order number and we'll put it right.
Our apologies — email help@beehomie.com within 7 days of delivery with your order number and a photograph of what arrived. We'll arrange the correct item without fuss.
Some pieces sell through faster than we can restock them. Email help@beehomie.com naming the item and we'll tell you when the next delivery is due, and let you know the day it lands.
No — Beehomie is an online shop only. It's what lets us carry a wider range and refresh it often, and everything we sell is here on beehomie.com.
No. Our range is sold on beehomie.com only, which is how we can stand behind every item that leaves us.
We do, several times a year. Sign up to our newsletter or create an account and you'll hear about them first, along with new arrivals and restocked items.
Visa, Mastercard, American Express and Maestro. You can also pay with Shop Pay, Apple Pay, Google Pay, and a Beehomie gift card can be used towards any order.
All prices are in pounds sterling and include VAT. If you're paying with a card issued abroad, your bank applies its own exchange rate.
Yes. Card details and personal data are encrypted with SSL and our checkout meets the PCI Level 1 standard, the highest in the industry. We never sell, rent or pass on your personal information.
At the checkout, in the box marked Discount code on the right-hand side of your order summary. Enter it and click Apply — your total updates straight away. Codes are case-sensitive and only one can be used per order.
Check for stray spaces and for capital letters, as codes are case-sensitive, and make sure it hasn't expired. Only one code applies per order. If it still won't take, email help@beehomie.com with the code and we'll sort it.
This is nearly always your bank rather than our site. Speak to your card provider first, and if the payment still won't go through, write to us at help@beehomie.com and we'll help you find another way.
Refunds go back to the card or account you paid with — that's a rule of the payment networks, not ours. If your card has been replaced but the account is still open, the refund will reach you.
If the account is closed, speak to your bank first, and if that leads nowhere we can issue a gift card for the full amount instead.
Yes. Enter the gift card code at the checkout and it comes off your total. Any remaining balance stays on the card for next time.
If an item isn't right for you, you have 30 days from delivery to send it back for a full refund, provided it's unused and in its original packaging. Return postage is yours to pay; the refund is the full price you paid.
Take a photograph of the item and email it to help@beehomie.com with your order number. Once we've seen it, there's no need to send anything back — we post you a replacement in perfect condition, at our cost.
Email help@beehomie.com or use the form on our contact page. We answer every message within 24 hours, Monday to Friday.
Send one message through one channel and include your order number, along with a photograph if the matter is easier to show than to describe. Writing twice through two channels slows things down for everyone, yourself included.
Beehomie products are sold on beehomie.com and nowhere else. Ordering here is how you can be certain of what you receive, with our guarantee and our customer care behind it — copies do circulate on the marketplaces, and we can't stand behind those.
We use it to process your order and to reply to you, and nothing more. We never sell, rent or share it.
Email help@beehomie.com with your order number and the item name. We can send you a digital copy of the manual, or walk you through the step you're stuck on.
Yes. It identifies a range of metals including gold, silver and copper, along with many others.
For typical garden soil, a drill of at least 18V to 20V with good torque will do the job. Heavier or stonier ground and larger auger sizes ask for more power — your auger's manual gives the specific recommendation.
Still need help?
Write to us and you'll have a reply within 24 hours, Monday to Friday.
Email help@beehomie.com