Orders are usually shipped from our warehouse within 3 business days. It then takes 7-14 business days for your item to arrive at your home. During busy periods, it may take up to 6 days before shipping. We do not work with relay points.

Since we have different storage locations and work with different producers, you may receive your products in different packages. So don't worry if you don't receive everything at the same time.

Our average delivery time is 7 to 14 working days. It is possible that some packages take a little longer than that.

However, if you still haven't received your package after 35 business days after ordering, then we will give you a full refund and you can keep the item when you receive it.

Contact us at help@beehomie.com to report an item not received.

We process the orders you place quickly, usually within 12 hours.

For this reason, you have 12 hours after ordering to send a cancellation or modification email to help@beehomie.com

After this time your items will have already been shipped, so we will not be able to modify your order.

Despite our careful selection of trusted carriers, your package may arrive damaged.

In this case or in the case of a design defect, contact us at help@beehomie.com with the following details: 

1. Your order number

2. Description of the problem (faulty / defective item, ...)

3. A photo or a video

You will not need to send the product back and we will refund you directly the amount of your order in the form of a voucher (if you want another form of refund, please specify it).

We accept the following payment methods on our website: Visa, American Express, MasterCard, Debit Cards, PayPal and Bank Cards. YN NETCOM LIMITED will be displayed on your bank statements when you make a purchase from the store.

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered or destroyed inappropriately.

If you provide us with your credit card information, it will be encrypted through the use of SSL security and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.