The BeeHomie Frequently Asked Questions
How to Contact Us? 👩🏻💻
How can I contact you?
We hope you find the answer to your question in one of the articles we've published on our blog. But if you need a little help, please send us an email via our contact page or at help@beehomie.com.
Customer satisfaction is extremely important to us. We strive to respond to all inquiries as quickly as possible (within 48-72 hours).
Please send ONLY ONE MESSAGE at a time*
*Likewise, please use ONLY ONE contact method, as contacting multiple channels for the same question can delay response times for you and for other customers.
Please provide as much information as possible, such as the order number (found in the confirmation emails), email address, photos, etc. This will allow us to assist you as quickly as possible.
Does BeeHomie have a physical store where I can see and buy your products?
No, BeeHomie is an online-only store. We no longer have a physical shop.
All our transactions and product browsing take place directly on our website. This allows us to offer a wide range of products and update them regularly.
If you have any questions about our products or need further information, please don't hesitate to contact us via our online form or customer service.
Delivery Information
Shipping & Delivery
📦 We offer free tracked delivery for all orders to the United Kingdom.
🚚 Shipping time: Fast dispatch within 1 to 3 business days (Monday to Friday).
📆 Delivery time: 7 to 14 business days (Monday to Friday).
🚛 We work with reputable carriers Royal Mail and Parcelforce Worldwide to ensure timely delivery.
If you have any doubts about delivery in your area, please feel free to contact us at help@beehomie.com.
Once your order is shipped, you will receive a confirmation email with tracking information.
Shipping fees: Delivery is free on all orders.
Do you offer free shipping?
🌍 FREE delivery on all orders!
🇪🇺 For our European customers: Your order will arrive within 7 to 14 business days.
🌎 For international orders: Please be patient! These orders may take a little longer.
🚫 If an order is missing, our customer service is here to help. Please wait 15 to 25 days before contacting us.
Thank you for your understanding and trust! 😊
How can I track my order?
After completing your purchase, you will receive an order confirmation email.
This email will provide a summary of your order along with your order number. To track your order, please follow these steps:
🔹 Step 1: Go to the Track My Order page, which you can find directly in our FAQ.
🔹 Step 2: Locate the tracking number sent to you in the confirmation email. Be careful not to use the number starting with "BH-" as that is your order number.
🔹 Step 3: Enter the tracking number into the search bar provided, then click "search" to check the status of your order.
🔹 Step 4: For our UK customers, you can also track your parcel directly on the Royal Mail website at: https://www.royalmail.com/.
If you encounter any difficulties despite these instructions, please don’t hesitate to contact us via our contact page. We are here to help!
My order is delayed, and there’s no update on the tracking link?
🌍 International orders: These orders may take longer to reach you.
🇪🇺 European customers: Expect a delivery time of 7 to 14 business days.
📞 Contact:
📧 Email: help@beehomie.com
🖥️ Page: Contact
❓ Possible reasons for delay:
🚫 Returned to sender: Often due to an incomplete address or failed delivery attempts. Carriers usually try two or three times. If your parcel is returned, please contact us for a reshipment.
🎉 Holidays: Increased shipments during holiday periods can cause delays. Your local post office may have information about your order.
🔍 Tip: Check the carrier’s website for more information about potential delays.
Do I have to pay customs or import fees?
BeeHomie cannot be held responsible for any customs fees applied in your country.
We recommend checking your local import taxes if you think you may have to pay additional fees.
Order marked as delivered but not received?
If your parcel has been marked as delivered but you haven’t received it, please first check with your neighbors.
If three business days have passed since your parcel was marked as delivered and you still haven’t received your order, please contact us at help@beehomie.com.
Why do I have customs fees on my order?
Customs fees are applied by the customs authorities in your country and depend on the nature and value of the imported products.
They are not included in the initial cost of your order.
We recommend checking with your local customs office for a better understanding of any potential charges.
Exchanges & Returns
What is our exchange and return policy?
🔄 Exchanges & Returns: You have 14 days after receiving your order to request an exchange.
👍 Not satisfied? Here’s how to proceed:
- Contact our customer service.
- Send your parcel to the provided address.
🎉 Once received (in original packaging and unused), we will refund your purchase.
⛔ Exceptions:
Products intended for intimate use (underwear, etc.) are non-refundable.
📖 Before proceeding:
Please review our "Return & Refund Policy" in the footer menu of the website.
📞 Need help? Contact our team who will guide you step-by-step!
Why isn’t there a return form included with my order?
🔍 Environmental Awareness: At BeeHomie, we are fully aware of our impact on our beautiful planet.
🌱 Step Towards a Sustainable Future: As part of our mission to contribute to a more eco-friendly future, we have decided to remove certain papers from our parcels.
🚫 Paper Reduction: Return forms and invoices are no longer included with your orders.
📧 Why? All this information can be effectively sent via email, allowing us to save paper.
💪 Our Commitment: Always looking for ways to improve our impact and do what’s right for the Earth.
How do I request an exchange or return?
🔄 Returns & Exchanges
1️⃣ Check our policy: Before taking any action, please refer to our "Return & Refund Policy" to verify if your products are eligible.
📍 Where to find it? In the footer menu at the bottom of the website.
2️⃣ Contact us: After verification, our customer support team is here to guide you step-by-step through the process.
🤝 We’re here to help!
What is the status of my refund?
📦 Receipt & Approval of Your Return at BeeHomie
✅ Refund Criteria:
- Unworn
- Unwashed
- Original packaging intact
💰 Refund: Once approved, BeeHomie commits to refund you within 14 days.
I received a damaged or defective item. What should I do?
📸 Take a photo of the defective product.
📩 Contact our customer support team and attach the photos.
🤝 If the defect is confirmed, there is no need to return the defective product.
🎁 We will send you a replacement product in perfect condition.
How can I cancel or modify an order?
⏰ 12 Hours to Act: After placing your order, you have 12 hours to modify or cancel it.
🚫 Missed this window? It means your order is already being processed, and no changes can be made.
🔍 Specific Cases:
If you want to add an item or change the delivery address after the 12 hours, you will need to place a new order.
⚠️ Please note: Orders lost due to an incorrect address or wrong size/color of clothing will not be refunded or canceled after this 12-hour period.
An item is missing from my order. What should I do?
Contact us promptly! 📞
Once we receive this information, our support team will act quickly to resolve the issue.
📦 Important Note: You may receive two different tracking numbers for a single order. Some items might be shipped from different locations.
⚠️ Claim Deadline: All claims for missing items must be made within 7 days of the delivery date.
What happens if you send me the wrong item?
Contact us promptly! 📩
🕵️♂️ With this information, our support team will work quickly to correct the mistake.
⚠️ Claim Deadline: Please make sure to contact us within 7 days of the delivery date for any claims regarding the wrong item.
Can I request a refund to a different payment method?
💳 Refund to Payment Method: We only refund to the original payment method.
🎁 Alternative: If this is not possible, we offer gift cards (store credit) for the full refund amount.
I haven’t received my refund. What should I do?
💳 Original Payment Method: Refunds are issued only to the original payment method. Changes of account or card are not accepted.
🔄 New Card: If you have changed your card but the original account is still active, the refund will be processed to that account.
❗ Closed Account: If your account is fully closed, please contact your bank first. If needed, feel free to reach out to us for further assistance.
What happens if I exceed the return deadline (14 days)?
No worries!
📧 Contact: Please write to us quickly at help@beehomie.com.
🔢 Information to provide: Include your order number and the reason for the delay.
🤝 Let’s find a solution: Although we are not obliged to accept the return, we are here to help. In some cases, we may consider a suitable solution.
Order
How do I place an order on BeeHomie?
🔍 Find your product: Go to your favourite item.
🎨📏 Choice: Select the desired colour and size (if needed).
🔢 Quantity: Check the quantity you’re ordering.
🛒 Add to cart: Click “Add to Cart”.
🔍 Cart review: Review the items. Ready? Click “Checkout”.
📝 Information: On the page, enter the required details (contact, shipping address, phone number).
💸 Promo code: If you have a code, enter it in the designated field and click “Apply”.
🔄 Verification: Double-check everything—product, quantity, colour, size.
📨 Shipping method: Choose the delivery option that suits you, then click “Continue”.
💳 Payment details: Enter your payment information, then select your billing address.
✔️ Finalise: Click “Place Order”.
✅ Order confirmed: A confirmation email will be sent. Please check your inbox (including your spam/junk folder) to ensure you receive all the necessary information about your order.
🤔 Questions? Don’t hesitate to contact us. We’re here to help!
What is the security of the BeeHomie online store?
🔒 We adhere to the highest industry standards to ensure the security of your data.
When transmitted, your card information and personal data are encrypted using SSL (Secure Socket Layer) technology and PCI Level 1 — both widely recognized for securing online payments.
🚫 No sharing! We never sell, rent, or distribute your personal information.
🤗 Your data is in good hands with us!
🤔 Any questions? We’re here for you. Contact us, and we’ll be happy to assist you.
Where do I apply the discount code?
1️⃣ Codes are case-sensitive, so pay attention to capital letters, lowercase letters, and spaces.
2️⃣ Only one code can be applied per purchase.
3️⃣ During the checkout process, look at the right side that details your order.
4️⃣ Find a box labeled "discount code" 🔄.
5️⃣ Enter your code in this box.
6️⃣ Click "Apply" ✅.
7️⃣ The total amount will automatically update to reflect the discount.
Enjoy your shopping! 🎉 If you have any questions, don't hesitate to contact us.
What payment methods are accepted?
1️⃣ Accepted credit or debit cards:
- VISA
- Mastercard
- American Express
- Maestro
- Bancontact
2️⃣ Express payment options:
- Shop Pay
- Apple Pay
- Google Pay
- Klarna
3️⃣ Our base currency is the GBP (£). If you are purchasing from abroad, please check the daily exchange rate for your currency.
4️⃣ 🎁 Have a prepaid gift card? You can use it to pay for your order.
5️⃣ If you have any issues with your payment, please first contact your card provider. If the problem persists, feel free to reach out to us.
📩 For any other questions, email us at help@beehomie.com. Our team is ready to assist you!
Where can I find my order number?
1️⃣ Your order number is automatically generated as soon as you complete your purchase. It is a unique identifier consisting of at least 5 digits.
2️⃣ Where to find it? Check the order confirmation email we sent you. Don't forget to also check your spam or junk mail folder.
3️⃣ If you still cannot find it, it is possible that there was an error when entering your email address during checkout.
📩 In that case, please contact our customer service. We are here to help you and provide all necessary information regarding your order.
I haven’t received an order confirmation email. What should I do?
1️⃣ First, please check your "Spam" or "Junk" folder. Sometimes automated emails are directed there.
2️⃣ If after checking you still haven't received the email and it has been 15 to 20 minutes since you completed your purchase, don't hesitate to contact us.
📩 Send us a message at help@beehomie.com. Our team is ready to assist you and, if needed, will resend the confirmation email.
The item I want is out of stock. What should I do?
If the item you want to order is currently unavailable, don’t worry! Here’s what you can do:
1️⃣ Despite our efforts to keep sufficient stock, some items may temporarily run out.
2️⃣ If you want to know when an item will be back in stock, feel free to contact us by email at help@beehomie.com.
3️⃣ Our support team will be happy to inform you about the expected date of our next delivery.
Your satisfaction is our priority, and we will do everything possible to assist you.
Thank you for your understanding!
Do you have any resellers?
🌱 Web Exclusive: Our BeeHomie products are only available online, allowing us to offer you a complete and exclusive range of gardening items.
🌐 Our Platform: You can browse and purchase our entire collection on our official website: www.beehomie.com.
✉️ Stay Informed: Never miss an update! Sign up for our newsletter to receive the latest news on new collections, restocked products, and many more surprises.
Thank you for choosing BeeHomie for your gardening needs! Join our online community and discover a world of quality products for your garden. 🍃🌼
When do you have promotions?
Newsletter: Don’t miss any of our special offers and news! By signing up for our newsletter, you’ll regularly receive updates about our promotions, new collections, and gardening tips.
Create a customer account: By creating a customer account on www.beehomie.com, you’ll enjoy a faster checkout process and be among the first to hear about our exclusive offers and new arrivals.
Engage with us: We love hearing from our community. Feel free to share your experiences, ideas, and questions with us.
Frequently Asked Questions About Our Products
I'm having an issue with the instruction manual for my product. How can I get help?
If you're having trouble with the instruction manual for your product, please contact our After-Sales Service directly.
We can provide you with a digital version of the manual or assist you with using it.
Can the metal detector also detect gold?
Exactly! Metal detectors are fantastic tools that can identify a variety of metals, including:
- Gold
- Silver
- Copper
- And many more!
What drill power is recommended for an auger?
The recommended drill power depends on the type of soil you plan to use the auger in and the size of the auger itself.
For standard use in typical garden soil, a drill with at least 18V to 20V and good torque is usually sufficient.
Always refer to your auger’s manual for specific recommendations.
Didn't find the answer you were looking for?
Contact us at: help@beehomie.com or click the button below.
