Refund policy

Return and Refund Policy

Last updated: 1 August 2026

This policy applies to consumer purchases made through beehomie.com. Beehomie is a brand of YN NETCOM LIMITED, company number 76083591, of No.1 Glenealy, Unit 2A, 17/F, Glenealy Tower, Central, 0000, Hong Kong.

Nothing in this policy limits your rights under applicable consumer law, including your rights where goods are faulty, not as described or not fit for purpose.

1. Changing your mind

Your legal cancellation right

For most goods bought online, you may cancel from the date you place your order until 14 days after the day you receive the goods. You do not need to give a reason.

To cancel, send us a clear statement by email at help@beehomie.com or through our contact form. Please include your name, order number and the item you wish to return.

After telling us that you wish to cancel, you must send the goods back within 14 days. Please contact us before posting anything so that we can give you the correct return reference and return address.

Beehomie's 30-day money-back guarantee

We extend the change-of-mind period to 30 days from delivery. If you notify us after the legal 14-day cancellation period but within 30 days of delivery, we will accept the return under our voluntary guarantee provided that the item is unused, unwashed, undamaged, complete and in its original packaging.

After we send the return instructions, you must post a return made under this voluntary guarantee within 14 days, unless we agree a different deadline in writing.

This additional guarantee does not replace or reduce your legal rights.

2. Condition of change-of-mind returns

During the legal cancellation period, you may handle and inspect an item as you reasonably would in a shop. We may reduce the refund to reflect any loss in value caused by handling beyond what is necessary to establish the item's nature, characteristics and function.

For returns made only under our voluntary 30-day guarantee, the item must meet the stricter conditions stated above.

Please package returns securely and include the return reference supplied by our customer care team. We recommend using a tracked service and keeping proof of postage until your refund is complete.

3. Return address and return postage

The return address is provided only by our customer care team after you contact us and your return request has been recorded. The correct address may depend on the product and return arrangements. We will give you the complete address before you incur any return postage cost.

The business address displayed on our website is not our return address. It does not receive customer returns. A parcel sent there without our express written instruction will not be accepted or recorded as a completed return. Please do not send any item until help@beehomie.com has provided the correct return instructions and return reference.

For a change-of-mind return, you arrange and pay the return postage. If a product cannot normally be returned by post, any applicable estimated return cost will be made clear before purchase.

If the item is faulty, damaged in transit, incorrect or incomplete, Beehomie will cover any necessary return cost. We may provide a prepaid method or reimburse a reasonable agreed cost. Do not pay for a return in these circumstances before contacting us.

4. Faulty, damaged, incorrect or incomplete goods

Please contact help@beehomie.com as soon as reasonably possible and include:

• your order number;
• a description of what is wrong;
• a clear photograph or short video showing the issue; and
• a photograph of the complete product, where requested.

We require reasonable photographic or video evidence before approving a faulty-product claim. We may ask for further information where necessary to confirm the fault. If the issue cannot reasonably be shown in a photograph or video, contact us so that we can agree a suitable alternative way to assess it. This evidence process does not remove your legal rights.

If a fault is confirmed from the photographic or video evidence, no return is required. Beehomie will send a replacement free of charge and will cover the full delivery cost.

Replacement is our standard customer-care remedy, but it does not replace any mandatory right to a refund. In particular, you may have a legal right to reject faulty goods and obtain a refund within 30 days of delivery. Other repair, replacement or refund rights may continue after that period. Where applicable law requires a refund, we will provide it.

If an item could be unsafe, stop using it and contact us promptly.

Please report an incorrect or incomplete order within seven days where possible so that we can resolve it quickly. Reporting later does not remove any legal rights you may have.

5. Refund amounts and timing

For an eligible legal cancellation, we will refund:

• the price paid for the returned goods; and
• the standard outbound delivery charge paid for the order, where the whole order is cancelled. If you selected a more expensive delivery service, we do not have to refund the difference above our least expensive standard service.

For legal change-of-mind cancellations, we may withhold the refund until we receive the goods or you provide evidence that you sent them back, whichever happens first. We will then issue the refund within 14 days.

For a return accepted only under our voluntary 30-day guarantee, we will issue the refund within 14 days after receiving and checking the return.

Approved refunds are sent to the original payment method unless another method is expressly agreed. Your bank or payment provider may take additional time to display the funds.

6. Items excluded from change-of-mind returns

The change-of-mind right does not apply, or may cease to apply, to certain goods, including:

• goods made to your specification or clearly personalised;
• goods liable to deteriorate or expire rapidly; and
• sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

These exclusions do not affect your rights if an item is faulty, not as described or not fit for purpose.

7. Order cancellations before dispatch

Contact us as soon as possible if you wish to cancel or change an order. We will try to stop or amend it before dispatch, but this is not always possible once preparation has begun. If the order has already been dispatched, you may need to receive and return it using the process above. This does not affect your legal cancellation right.

8. Contact us

Email: help@beehomie.com
Contact form: https://beehomie.com/pages/contact
Customer care hours: Monday to Friday, 8:00 am–5:00 pm UK time

Business address: YN NETCOM LIMITED, No.1 Glenealy, Unit 2A, 17/F, Glenealy Tower, Central, 0000, Hong Kong. The business address displayed on our website is not our return address, and customer returns sent there will not be accepted.